Q: When cold weather is forecast, what can I do to prevent pipes from freezing and bursting?
A: Because your furnace is operating more frequently:
  1. Be sure that carbon monoxide detectors are working properly and are located near the furnace area.
  2. Keep heat at 70° (during these frigid days).
  3. Check your home for drafts.
  4. Check underneath all kitchen and bathroom cabinets that are located on outside walls. Pipes that are located in these areas could freeze. Leave cabinet doors open to allow heat in.
  5. Insulate pipes that are located on outside walls.
  6. If you have had previous problems with freezing, leave a faucet trickling warm water. Moving water generally will not freeze.
  7. Try to heat under crawl spaces.
  8. If your pipes should freeze, heat the area immediately. This may help to avoid broken pipes.
  9. Before leaving your home in the morning, test all faucets to ensure they are working properly. If they are not, heat the area immediately. If the pipe conditions do not improve, call a licensed professional plumber immediately.
  10. Call a licensed professional plumber to install Glycol Antifreeze in your heating system. This will aid in keeping your pipes from freezing.
  11. If you own vacant property, be sure the heat is set at 68°.

Q: I've got a frozen pipe in my home. How do I thaw it out? If it bursts, what should I do to stop the flooding?
A:
  1. Apply heat to the section of pipe using an electric heating pad wrapped around the pipe, electric hair dryer, a portable space heater (kept away from flammable materials), or by wrapping pipes with towels soaked in hot water.
  2. Do not use a blowtorch, kerosene or propane heater, charcoal stove or other open flame device.
  3. Do not let a heating pad, hair dryer, or other electrical device come into contact with water.
  4. Do not leave any heat source unattended at any time.
  5. Keep the faucet open. As you treat the frozen pipe and the frozen area begins to melt, water will begin to flow through the frozen area. Running water through the pipe will help melt more ice in the pipe.
  6. If your house or basement is flooding, turn off the water valve if you can locate it and call 911.
  7. DO NOT TRY TO THAW A BURST PIPE THAT HAS RESULTED IN FLOODING! THIS COULD CAUSE ELECTROCUTION!
  8. If you are unable to locate the frozen area, if the frozen area is not accessible, or if you can not thaw the pipe, call a licensed plumber.
  9. Be sure to check all of the other pipes in your home to be sure further freezing has not occurred.

Q: How can I locate the valve to shut off the water supply to my home?
A: Knowing how to shut off the water supply can prevent severe flooding and damage that usually occurs when pipes burst. Having every member of your household understand this information is important.

To determine where your shutoff valve is, locate the outside water line that leads to your home. The water line usually flows directly from the water meter to a location inside the residence.

The most likely places for the valve to be located are on the internal pipes near your outside walls or where the water enters the structure.


Q: How can I prevent my shower water from turning 'colder' when someone turns on the kitchen sink?
A: What you are experiencing is referred to as a water pressure drop. This may be due to the size and condition of your water distribution piping, low static and residual water pressure or the quality or working condition of your shower valve. I suggest that if your domestic water system is fed by a public water service, you should contact the water department and inquire about the water pressure in your area. Low water pressure can sometimes be solved with a water pressure booster pump. You also may want to consider increasing the size of your water distribution mains and risers which will improve the volume of water available. If your plumbing system is not of historical significance, you might consider replacing old brass and lead piping that may be clogged with build up on the interior of the pipe walls. However, if your shower valve is old, non-balancing or is not functioning properly, it would be far less expensive to replace the shower valve than make any of the modifications above.

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